Am Shiny sells standard and made-to-measure latex clothing and accessories. To request a return, cancellation, change or help with an order, contact info@amshiny.com and include your order number. We aim to provide an initial reply to after-sales enquiries within 2 business days.
In this policy, a business day means Monday to Friday, excluding public holidays in China. The 14-day return notification period and the 12-hour and 24-hour request periods below are not measured in business days.
Standard Items
For standard items, you may notify us of a change-of-mind return within 14 days after delivery. Where applicable law gives you additional or longer rights, those rights remain available.
Items should be unused, undamaged, free from stains and returned with all supplied accessories and their original packaging where available. Please handle latex items carefully to avoid stains or damage caused by stretching.
For an EU statutory withdrawal, you may inspect or try the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as you would in a shop. Where permitted by law, we may deduct an amount reflecting loss of value caused by handling beyond that extent. Stains, stretching damage, missing accessories or other damage may be considered when assessing that loss of value. Packaging condition alone does not automatically remove a statutory right of withdrawal.
You pay the direct return shipping costs for a change-of-mind return where this has been disclosed before purchase, unless applicable law requires otherwise. This does not apply to confirmed defective or incorrectly supplied goods, for which we cover the related shipping costs.
Made-to-Measure Custom Items
Made-to-measure products are manufactured according to your individual measurements or personalised specifications. Where they qualify for the applicable custom-goods exception, they are exempt from the EU 14-day statutory right of withdrawal. We do not accept change-of-mind returns for these custom items, except where applicable law requires them.
You may request size and pattern revisions within 24 hours after order placement. You may request cancellation of a custom order within 12 hours after full payment for that order is first completed. These are separate deadlines, measured from order placement and completion of full payment respectively.
If you request cancellation within that 12-hour period, we refund all amounts paid for that order in full, including the shipping amount included in the price and any shipping fees paid separately.
After the relevant deadline, voluntary changes or cancellations are not accepted. These limits do not affect mandatory rights relating to defective, incorrect or misdescribed goods, non-delivery or other remedies under applicable law. An item is not treated as personalised merely because a standard product is manufactured after ordering.
Send revision or cancellation requests to info@amshiny.com with your order number and the details of your request.
Defective or Incorrectly Supplied Items
If you believe an item is defective or you received the wrong item, contact info@amshiny.com with your order number and a description of the issue. Photographs can help us assess the problem.
For a confirmed defect or incorrect shipment, our preferred remedy is a replacement at no cost to you. We cover all related shipping costs. For return shipping, we agree the return method with you and reimburse reasonable costs. Where applicable law entitles you to another remedy, including repair, a price reduction or a refund, we provide the remedy required by that law. The custom-item return restriction and ordinary change-of-mind return conditions do not remove these rights.
How to Return an Item
Email info@amshiny.com for return instructions and include your order number. Contacting us for instructions does not make a statutory withdrawal dependent on our approval; a clear statement that you wish to withdraw is sufficient where that right applies.
Return recipient: AmShiny. Telephone: +86 13270111632.
Return address: Shuanghe Yuan, Bashi, Xibei Town, Xishan District, Wuxi, Jiangsu 214000, China.
For an EU statutory withdrawal, send the goods back within 14 days after notifying us, unless a longer period applies by law. Pack the item carefully and include the order number and all supplied accessories.
We aim to inspect returned goods within 3 business days after receipt. This internal inspection target does not extend a refund deadline required by applicable law. We will contact you about the result and the relevant next steps.
Refunds
Where a refund is due, it will be made using the original payment method unless you agree to another method without additional charges.
For an EU statutory withdrawal, we reimburse the amounts required by law within 14 days after receiving your withdrawal notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first. Applicable legal exceptions and longer rights remain unaffected.
Where required for an EU statutory withdrawal, the refund includes the cost of the least expensive standard delivery option we offered. Additional charges for a more expensive delivery option, such as express delivery chosen by you, need not be refunded. Your bank or payment provider may take additional time to show the refund.
Your Statutory Rights
This policy does not exclude or limit mandatory consumer rights under applicable law. Where mandatory law provides additional protection or differs from this policy, that law takes priority.