About Am Shiny
Am Shiny sells latex clothing and accessories, including standard products and products made to individual measurements or personalised specifications, through https://www.amshiny.com.
Business address: Shuanghe Yuan, Bashi, Xibei Town, Xishan District, Wuxi, Jiangsu 214000, China. For enquiries or help with an order, email info@amshiny.com.
Product Information and Custom Specifications
Please review the product description, sizing guidance and available options before placing an order. A standard product does not become personalised merely because it is manufactured after an order is placed.
For a custom enquiry, contact us by email first. We will provide a link for submitting the measurements, colour, pattern or style choices, and reference images relevant to your enquiry. Submitting the form does not by itself place a paid order or confirm the specifications for production.
Customer support will confirm your measurements and specifications with you by email before production begins. Contact us promptly if you need to correct information you have provided.
You may request size and pattern revisions within 24 hours after order placement, as explained in our Refund and Returns Policy. Mandatory rights relating to defective, incorrect or misdescribed goods remain available.
Prices, Quotations and Payment
Our store currency is USD. All products, including standard items, custom items and accessories, require full payment in a single payment when the order is placed. Payment is completed through the PayPal option provided at checkout when online ordering is available.
Before you place an order, we confirm the total price for your delivery destination. That quoted price includes the agreed shipping charges, including any applicable remote-area or special-address surcharge included in the quotation. Shipping is not added again as a separate charge at checkout.
Import duties, import taxes and carrier customs-clearance charges assessed at the destination are payable by the customer, except where applicable law requires otherwise. These destination charges are not represented as included merely because the quoted price includes shipping.
Review the agreed product specifications, delivery destination and payable order total before completing payment. Contact us if any information differs from your quotation.
Unpaid Orders
If an order remains unpaid 12 hours after it was placed, we send a payment reminder. An order that remains unpaid 48 hours after placement is cancelled. Where a payment is being verified, please contact us so that its status can be checked.
This unpaid-order process is separate from the cancellation rights for a paid custom order. It does not automatically cancel an order for which payment has been confirmed.
Preparation and Dispatch
In these terms, a business day means Monday to Friday, excluding public holidays in China. The following are estimated preparation and dispatch times, not carrier transit times:
In-stock standard items: 1–15 business days after full payment is completed.
Standard items produced after ordering: 3–20 business days after full payment is completed.
Products made to individual measurements or personalised specifications: 7–30 business days after both full payment and specification confirmation are complete. The period starts when both conditions have been met.
If we expect a delay in dispatch, customer support will contact you to discuss revised delivery arrangements. These estimates do not limit mandatory rights concerning delays or non-delivery.
Delivery
We arrange standard shipping through EMS or another carrier appropriate for the confirmed destination and provide tracking information for the shipment. Service availability and the delivery arrangements for your destination are confirmed as part of the quotation before ordering.
Carrier transit time is additional to preparation and dispatch time and depends on the destination and service used. Contact us for the available delivery information for your quotation.
If a shipment is delayed, lost, damaged or not successfully delivered, contact info@amshiny.com. Customer support will investigate and discuss the appropriate replacement, refund or other remedy with you, subject to applicable law.
Cancellations, Returns and Product Issues
For standard items, you may notify us of a change-of-mind return within 14 days after delivery. Qualifying products made to individual measurements or personalised specifications are subject to the custom-item return conditions in our Refund and Returns Policy.
You may request cancellation of a custom order within 12 hours after full payment for that order is first completed. For a request within that period, we refund all amounts paid for that order in full, including the shipping amount included in the price and any shipping fees paid separately. This is separate from the 24-hour revision period measured from order placement.
For a confirmed defect or incorrect shipment, our preferred remedy is a replacement at no cost to you, with the related shipping costs covered by us. Other remedies required by applicable law remain available. Please see our full refund policy for return conditions, refund procedures and statutory rights.
Privacy and Customer Support
Our Privacy Policy explains how we process personal information. Measurements and reference photographs submitted for a custom enquiry or order are used for that enquiry or order and related after-sales support.
You may email info@amshiny.com at any time. We respond as soon as practicable and aim to provide an initial reply to after-sales enquiries within 2 business days. Include your order number where relevant.
Your Statutory Rights
These terms do not exclude or limit mandatory consumer rights under applicable law. Where mandatory law provides additional protection or differs from these terms, that law takes priority.